As administrators and clinical managers participate in CHI’s deployment of analytical methods, they discover answers to questions that for years have been beyond the reach of available information sources. New insights emerge. Connections between funding, service plans, and patient outcomes unfold. Staff potential for innovation – and confirmation of existing policies and programs – is facilitated. CHI Analytics is welcomed as a unique and useful resource for grappling with new funding and operational challenges.
“Report cards” for practices, clinics, and hospitals are being published by government, consumer, and health care industry groups. Organization pride in a favorable grade is always accompanied by the need for ideas to sustain this competitive advantage. A less than desired score is unsettling and calls for ideas to raise the organization’s position. CHI Analytics integrates itself with existing improvement plans and initiatives, supporting them with new information and creative perspectives on promising solutions.
Every practice, clinic, and hospital turns to its fiscal and operational experts for guidance in service monitoring and improvement. So often, another expert is not at the table: the one who has reviewed multiple outcomes, tied them together meaningfully, and can present them in the fiscal-operational context. CHI Analytics creates this capacity and then transfers it to the organization for future applications, always remaining available for consultation and problem solving when needed.
Many patients use their access to clinical staff in practices, clinics, and hospitals to inform themselves about a chronic disease and then comply with recommended treatment and lifestyle changes. Others go halfway. Some are just as concerned about their diagnosis, but their clinician is not engaging them and/or they are not care-activated patients. Usual clinical involvement and patient education achieve desired treatment and lifestyle goals for the many. The half- and uninvolved patients are the single greatest avoidable fiscal risk in any health care organization. CHI Analytics is uniquely prepared with tested technology to identify patient risk types, uncovering factors contributing to risk, and then reporting on the value of fiscal risk reduction interventions.
Clinician expertise with analyzing patient information and treatment options is at the heart of their professional talent and pride in meeting the needs of their patients. Professional training and self-instruction build expertise. Nothing substitutes, however, for feedback on results with patients in the clinician’s own setting. CHI’s Analytics can predict expected care quality outcomes for individual patients and patient groups. These findings help clinician’s fine-tune their current skills and call on clinical management for further examination on treatment recommendations that will generate optimal care quality outcomes.
CHI Analytics prides itself in the application of the most current research on patient engagement and satisfaction research. Nonetheless, CHI knows that the patients of every practice, clinic, and hospital are distinctive. With its analytic technology it is prepared to uncover the forces that drive patient engagement and satisfaction, provide findings to administration and clinical management, and later report on benefits from plans to improve these critically important Triple Aim outcomes.
Fortunately, modern treatments return most patients to optimal health for their condition in an expected period. If this result were true for most patients, there would be little concern for the status of American’s health. The problem of improving health status is complex and there are no one-dimensional solutions. Further challenging practices, clinics, and hospitals are the distinctive characteristics of the patients and payor expectations that organizations will show the value added by care to populations, not just for individual patients. CHI Analytics applies an integrated model for health status improvement assembled from leading researchers.
Your Thoughts